(WHAM) – New York is in the minority of U.S. states whose coronavirus cases have declined over the last month.

In Monroe County, the number of current active COVID-19 cases has fallen below 450, with fewer than 70 of those resulting in hospitalization.

With the data trending downward, it appears that some people are beginning to back off of social distancing guidelines – including wearing masks in some stores that require them.

Some Wegmans customers have been voicing their complaints on social media about the lack of enforcement of the masking policies at stores.

Deana Percassi, Director of Public Relations for Wegmans, said they are focused on complying with local and state mandates for face coverings and prioritizing the health and safety of employees and customers.

“It is important to note that the mandates do not require a mask or face covering if it would inhibit or otherwise impair an individual’s health,” Percassi said. “In addition, we cannot question what that health or medical condition is or may be. Short of refusing entrance to our stores, we are doing everything we can to educate our customers and stress the importance of voluntary compliance to keep themselves and everyone around them safe.”

This is not the first time that Wegmans has seen public criticism for its public health guidelines and policies during the coronavirus pandemic. Back in late March and early April, staff members pressed the company to be allowed to wear face coverings and masks while working – nearly two weeks before Governor Andrew Cuomo issued the executive order requiring people to wear them in situations in which they could not social distance from one another.

Roughly one week after letting workers wear masks while working, Wegmans said it would provide masks to associates and other workers who did not have one of their own.

Percassi said management has been offering free masks to all customers who they see without one, but said if a customer declines to wear a mask, they will not push any further or deny them entry to the store.